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02-10-2018

Registration of total complaint throughout the Province for 9-Month of current year 2018
A total of 5090 complaints were received in Police Access Service throughout the province during the last 9 months of the current year in which 3906 were addressed to the entire satisfaction of the complainants. The pending complaints are under process while some of it are of civil nature or related to other departments. The complaints received to PAS 1341 in person, 994 by Post, 4 by Fax, 2323 by SMS, 228 By Website and 191 by Email. In Peshawar a total of 1351, in Mardan 643, in Charsadda 290, in Nowshera 256, in Swabi 239, in Swat 155, in Bunir 66, in Shangla 36, in Dir Lower 78, in Dir Upper 36, in Chitral 47, in Abbottabad 291, in Haripur 109, in Mansehra 268, in Battagram 30, in Kohistan Lower 4, in Kohistan Upper 10, in Tor Ghar 1, in Kohat 227, in Hangu 46, in Karak 189, in Bannu 213, in Lakki Marwat 255, in DIKhan 220 and in Tank 60 complaints reported to PAS. It may be recalled that the Police Access Service (PAS) is one of the many public service initiatives undertaken by Khyber Pakhtunkhwa police has been launched with the objective of providing a mechanism for prompt redressal of public complaints by ensuring access and respect for all segments of society. Initially, PAS was established at CPO level. Later on, keeping in view its resounding success and outstanding results, PAS was established in all districts of the province. Now the citizens can sent their complaints to the Police Access Service through SMS, Fax, E-mail, police website, Online FIR, visiting the Police Access Service center and other mode of communications. Under this system, every complaint is being registered in the automated database of PAS and the complainant is being intimated about the complaint code assigned to his/her complaint through a system generated SMS. Likewise, every time a complaint is registered with PAS, the system immediately intimate the concerned SDPO and DPO through SMS and the concerned SDPO is bound to contact the complainant within 24 hours under intimation to the PAS system. All Police Access Services have been equipped with a computer based timeline monitoring system which is ensuring that the complaints are redressed within the given timelines. The system is ensuring direct and easy access to all people irrespective of their status and position. Owing to a specific complaint code, no complaint can be over looked or ignored and the complaint remains traceable till its disposal. The confirmation SMS about the registration of complaint works as a source of inspiration for the complainant. Police Access Service is aimed at winning over public trust and satisfaction through prompt and timely redressal of public complaints. The General public have welcomed the establishment of Police Access Service and have been termed it best forum for quick solution of their problems and grievances related to the police force.