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17-12-2020

IGP KP Dr. Sanaullah Abbasi presides over meeting of high ranking police officers to review progress of Internal Accountabliity and Police Access Service (PAS).
The Inspector General of Police Khyber Pakhtunkhwa Dr. Sanaullah Abbasi has said that corruption and police highhandedness would not be tolerated in the police force and directed police high-ups to ensure timely provision of justice to the people.

These directives were issued to police high ups during a video link conference held at CPO today. Additional IGP HQrs, Additional IGP Investigation, DIG HQrs & Internal Accountability, CCPO Peshawar and all Regional Police Officers attended the conference via video link. In the conference public complaint redressal system, Police Access Service (PAS), established at CPO and KP police Internal Accountability System were reviewed. DIG Internal Accountability gave a detailed briefing to the IGP.

The IGP KP was told that any citizen can register his/her complaint in the PAS through various modes of commutation including SMS, onlie portal, email, telephone, fax, by post and in person. Under this system every complaint is entered into a centralized database of the PAS and a unique code of the complaint is sent to the complainant via SMS. The system informs the concerned SDPOs and DPO about the registered complaint through SMS and they are bound to contact the complainant within 24 hours. The IGP was further informed that PAS is computerized time line based monitoring system which ensures redressal of the complaint in the stipulated time. The IGP was also informed that the access to the system is easy, quick and direct and due to unique code no complaint can go unattended and the complainant can get information till the redressal of his/her registered complaint. The IGP was further updated that PAS had been established in all DPO offices in the province for the facilitation of the general public which have been linked through automatic system with the central system at CPO. In the briefing the IGP was informed that a total of 31764 complaints were received, 30100 complaints were addressed to the entire satisfaction of the complaints, whereas 1663 complaints are under process. The IGP KP was informed that 12609 complaints were received through SMS, 2522 complaints were received online, whereas, the rest were received through the remaining modes of communication. Likewise 5903 complaints were received for online registration of FIRs. The IGP KP was further informed that 12431 complaints were received against police, whereas, 11984 complaints were against public.

In the video link conference the IGP was also briefed about the internal accountability of the police. The IGP was informed that so far 3347 police personnel had been awarded punishment on public complaints. It was further informed that 355 police personnel had been awarded major punishment including removal from service and 2992 police personnel had been awarded minor punishments which included all ranks officers from constable to DSP rank.

Addressing on the occasion the IGP said that safeguarding human rights in-time redressal of public complaints and dispensation of justice to the people was his top most priority and directed the concerned police high ups to make functional the public safety commission and regional complaints authority at the earliest. The IGP further went on to say that police was accountable to the public and added that policing of the people and by the people would be promoted in the province. The participants were directed to further strengthen the internal accountability system of the police and ensure provision of justice to the needy people at their door steps. Later on the IGP also visited PAS established in the CPO where he was thoroughly briefed about the functioning and performance of the system.