Khyber Pakhtunkhwa Police PAS report.
A total of 4354 complaints were received in Police Access Service throughout the province during the last 10 months of the current year in which 3783 were addressed to the entire satisfaction of the complainants. The pending complaints are under process while some of it are of civil nature or related to other departments.
In Peshawar a total of 1448, in Mardan 354, in Charsadda 237, in Nowshera 242, in Swabi 216, in Swat 103, in Buner 44, in Shangla 17, in Dir Lower 65, in Dir Upper 33, in Chitral 26, in Abbottabad 238, in Haripur 117, in Mansehra 217, in Battagram 20, in Kohistan Lower 7, in Kohistan Upper 8, in KP Kohistan 3, in Tor Ghar 2, in Kohat 164, in Hangu 53, in Karak 147, in Bannu 132, in Lakki Marwat 191, in DI Khan 204 and in Tank 66 complaints reported to PAS.
It may be recalled that the Police Access Service (PAS) is one of the many public service initiatives undertaken by Khyber Pakhtunkhwa police has been launched with the objective of providing a mechanism for prompt redressal of public complaints by ensuring access and respect for all segments of society. Initially, PAS was established at CPO level. Later on, keeping in view its resounding success and outstanding results, PAS was established in all districts of the province.
Now the citizens can sent their complaints to the Police Access Service through SMS, Fax, E-mail, police website, Online FIR, visiting the Police Access Service center and other mode of communications. Under this system, every complaint is being registered in the automated database of PAS and the complainant is being intimated about the complaint code assigned to his/her complaint through a system generated SMS. Likewise, every time a complaint is registered with PAS, the system immediately intimate the concerned SDPO and DPO through SMS and the concerned SDPO is bound to contact the complainant within 24 hours under intimation to the PAS system.
All Police Access Services have been equipped with a computer based timeline monitoring system which is ensuring that the complaints are redressed within the given timelines. The system is ensuring direct and easy access to all people irrespective of their status and position.
Owing to a specific complaint code, no complaint can be over looked or ignored and the complaint remains traceable till its disposal. The confirmation SMS about the registration of complaint works as a source of inspiration for the complainant.
Police Access Service is aimed at winning over public trust and satisfaction through prompt and timely redressal of public complaints. The General public have welcomed the establishment of Police Access Service and have been termed it best forum for quick solution of their problems and grievances related to the police force.